Privacy Policy

Welcome to the 550pub Privacy Policy. 550pub ("we," "us," "our," or the "Company") is committed to protecting the privacy and personal data of every individual who visits, registers with, or transacts on the 550pub platform accessible at 550pub.club ("Platform"). This Privacy Policy is a binding part of the 550pub Terms & Conditions and applies to all users, whether browsing from Manila, playing live casino from Cebu, or placing sports bets from Davao.

This document has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as related issuances of the National Privacy Commission (NPC). By accessing or using the 550pub Platform, you consent to the data practices described in this Privacy Policy. If you do not consent, please discontinue use of the Platform immediately.

550pub processes personal data as a Personal Information Controller (PIC) under Philippine privacy law. We are responsible for ensuring that all personal data collected through our Platform is handled lawfully, fairly, and in a manner that respects your right to privacy.

550pub collects personal data that is necessary for the provision of our services, the verification of your identity, the processing of financial transactions, and compliance with applicable regulatory obligations. The categories of personal data we collect include:

We collect only the minimum personal data necessary to fulfil each stated purpose. Where possible, 550pub uses data minimisation techniques so that unnecessary personal information is not retained beyond its required use period.

550pub collects personal data through the following channels and methods:

• Direct Submission: Data you provide during account registration, identity verification, payment method setup, customer support interactions, and form submissions on the Platform.
• Automated Collection: Technical data collected automatically when you visit or interact with the 550pub Platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-Party Sources: Data received from identity verification service providers, payment processors (such as GCash and PayMaya), and regulatory data sources, used solely to verify the accuracy of information you have submitted.
• Gaming Activity: Data generated as a natural consequence of your gaming activity on the Platform, including bets placed, game outcomes, and session data, which are automatically recorded by our gaming systems.

550pub processes personal data only for clearly defined, legitimate purposes. We do not use your personal data for any purpose incompatible with those stated below:

• Account Management: Creating, maintaining, and managing your 550pub player account, including processing 550pub login authentication and session management.
• Identity & Age Verification: Confirming that you are a real person, that you are at least 21 years of age as required by PAGCOR regulations, and that your payment methods are legitimately yours.
• Payment Processing: Processing deposits and withdrawals via GCash, PayMaya, BDO, BPI, Metrobank, and USDT, and maintaining accurate financial records.
• Regulatory Compliance: Fulfilling obligations under Philippine gaming law, anti-money laundering regulations, and any directions issued by PAGCOR, the Anti-Money Laundering Council (AMLC), or the National Privacy Commission.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent account activity, money laundering, bonus abuse, unauthorized access, and other security threats.
• Customer Support: Responding to your inquiries, resolving complaints, and providing technical assistance through our 24/7 Filipino-speaking support team.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling behavior, enforcing self-exclusion requests, and administering responsible gaming tools such as deposit limits and session reminders.
• Platform Improvement: Analysing aggregated usage data to improve game selection, platform performance, user interface design, and the overall 550pub gaming experience for Filipino players.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to users who have opted in to receive marketing communications. You may opt out at any time.

Under the Philippine Data Privacy Act of 2012, 550pub processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the 550pub Terms & Conditions, which form a contract with you upon account registration. This includes account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable Philippine law, including anti-money laundering regulations, PAGCOR licensing requirements, and tax reporting obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where our legitimate business interests do not override your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where we have obtained your prior consent. Consent may be withdrawn at any time without affecting the lawfulness of processing conducted before withdrawal.

550pub does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary:

• Payment Service Providers: GCash, PayMaya, BDO, BPI, Metrobank, and USDT network processors receive the financial data necessary to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Partners: Third-party KYC and identity verification service providers receive copies of identity documents and verification data solely for the purpose of completing the mandatory verification process.
• Game Software Providers: Game studios and content providers (such as PG Soft, Pragmatic Play, and other licensed suppliers) receive pseudonymized player session data necessary for game delivery and dispute resolution. No directly identifying information is shared with game providers beyond what is necessary.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities may receive player data where legally required, including pursuant to lawful investigation, court order, or regulatory direction.
• Professional Advisors: Legal, accounting, and auditing professionals may access limited personal data subject to professional confidentiality obligations, solely where necessary for the provision of professional services to 550pub.
• Business Succession: In the event of a merger, acquisition, or sale of 550pub's business, personal data may be transferred to the successor entity, subject to equivalent privacy protections and notice to affected users.

550pub retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our general retention framework is as follows:

• Active Account Data: Retained for the duration of your account's active status and for a minimum of five (5) years after account closure, in compliance with PAGCOR record-keeping and anti-money laundering obligations.
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of submission or the date of account closure, whichever is later, in accordance with Philippine AML regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years as required by Philippine financial regulations and PAGCOR compliance requirements.
• Gaming Activity Logs: Retained for a minimum of two (2) years for dispute resolution and responsible gaming monitoring purposes, and up to five (5) years where required by regulation.
• Marketing Data: Retained until you withdraw your marketing consent, after which your data is removed from active marketing lists within 30 days.
• Technical & Log Data: Retained for up to twelve (12) months for security and fraud prevention analysis, after which it is anonymized or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 550pub's data destruction procedures, unless continued retention is required by a specific legal obligation or pending legal proceeding.

550pub implements appropriate technical and organisational security measures designed to protect personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the 550pub Platform is encrypted in transit using industry-standard Transport Layer Security (TLS) protocols.
• Encryption at Rest: Sensitive personal data — including identity documents and financial information — is encrypted at rest using AES-256 encryption on all production storage systems.
• Access Controls: Access to personal data within 550pub is granted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data privacy training.
• Multi-Factor Authentication: Internal systems containing personal data are protected by multi-factor authentication for all authorized personnel.
• Regular Security Audits: 550pub's infrastructure and data handling practices are subject to regular internal and external security assessments to identify and remediate vulnerabilities.
• Incident Response: In the event of a personal data breach, 550pub will notify affected users and the National Privacy Commission in accordance with the timelines and procedures required under the Philippine Data Privacy Act.

The 550pub Platform uses cookies and similar technologies to enable core functionality, improve user experience, and gather aggregate analytics. A cookie is a small text file stored on your device by your browser when you visit the Platform. The types of cookies we use are described below:

You can control cookie preferences through your browser settings. Note that disabling essential or security cookies may impair your ability to use the 550pub Platform, including completing the 550pub login process or accessing your account wallet. We do not use cookies to serve third-party advertising.

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules, every registered user of 550pub has the following rights with respect to their personal data:

To exercise any of these rights, contact the 550pub Data Protection Officer by email at [email protected] with the subject line "Data Privacy Request." 550pub will acknowledge your request within five (5) business days and respond substantively within fifteen (15) business days, extendable to thirty (30) business days in cases of complexity. Identity verification will be required before any request is processed.

If you believe 550pub has violated your data privacy rights and our response is unsatisfactory, you have the right to file a complaint with the National Privacy Commission of the Philippines through their official government channels.

The 550pub Platform is strictly limited to persons aged 21 years or older, in compliance with PAGCOR regulations governing online gambling in the Philippines. We do not knowingly collect personal data from individuals under 21 years of age.

If 550pub becomes aware that personal data has been collected from a minor below the age of 21 — whether through misrepresentation during registration or any other means — the relevant account will be immediately suspended and all personal data associated with it will be securely deleted. Any deposits or winnings associated with an underage account will be handled in accordance with applicable Philippine gaming regulations.

We actively verify age during the registration and KYC process. If you are a parent or guardian and believe that your child under 21 has accessed or registered on the 550pub Platform, please contact us immediately at [email protected] so we can take appropriate action.

In some cases, personal data processed by 550pub may be accessed by or transferred to service providers and partners located outside the Philippines — for example, game software providers with server infrastructure in other jurisdictions, or cloud hosting providers with data centers across multiple regions.

Where such transfers occur, 550pub ensures that adequate data protection safeguards are in place, including contractual data protection clauses consistent with the requirements of the Philippine Data Privacy Act. We do not transfer personal data to any jurisdiction that does not provide a level of data protection substantially equivalent to Philippine standards without your explicit consent.

For details of the specific international transfers applicable to your account and the safeguards in place, contact our Data Protection Officer at [email protected].

550pub may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered users via email to their registered email address and display a prominent notice on the Platform for a period of not less than 14 days prior to the changes taking effect.

The "Effective Date" at the top of this Privacy Policy reflects when the current version became operative. We encourage you to review this policy periodically to stay informed about how 550pub protects your personal data.

Your continued use of the 550pub Platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with the revised policy, you should discontinue use of the Platform and may request account closure in accordance with the Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 550pub, please contact our designated Data Protection Officer through the following channels:

• Email: [email protected] — use subject line "Privacy Inquiry" or "Data Privacy Request" for priority routing to the DPO team.
• Live Chat: Available 24/7 from within the 550pub Platform after logging in. Our Filipino-speaking support agents can escalate data privacy queries to the DPO team directly.
• Response Time: Acknowledgment within 5 business days; substantive response within 15 business days (extendable to 30 days for complex requests).

For unresolved data privacy complaints, you may contact the National Privacy Commission of the Philippines through their official government website and channels. 550pub is registered with the NPC and cooperates fully with any investigations initiated by the Commission.